ENHANCEMENT OF CUSTOMER EXPERIENCE via CHATBOT

23rd January 2019


Dear Valued Clients,

Greetings from eXpats Service Centre!

Going digital in this day and age is inevitable, we are delighted to see the great response towards the utilization of the online eXpats system to apply for and process the Foreign Knowledge Workers’ passes.

Technology has enabled and streamlined multiple processes to bring you, our customer, better experiences. As our customer base continues to grow every year, our level of customer service must scale to meet your expectations.

In commitment to serve you with the highest level of customer service, we are pleased to introduce you to Dexa. Dexa is our hybrid artificial intelligence (AI) chatbot built to answer your questions about expatriate services focusing on Approval and Endorsement process. You will be able to get answers instantly. Dexa is constantly learning and if some of your questions are too complex for it to answer, our helpful team are ready to assist you via live chat. We believe that humans and machines working together delivers the best experience for you.

You may start chatting with Dexa via eXpats website, www.expats.com.my effective from 25 th January 2019(Friday). Feedback form will be prompted after you have complete 10 questions.

Should you require more information and assistance, please contact us at 03-8315 3106/3157 or e-mail [email protected]